Privacy Policy

This Privacy Policy explains how Prime Crests LLC ("we," "us," or "our"), a Wyoming limited liability company located at 30 N Gould St, STE 48324, Sheridan, WY 82801, USA, collects, uses, and protects personal information in connection with our website at primecrests.com (the "Site") and our sales activities on third-party marketplaces such as Amazon.com.

1. Information We Collect

Information you provide directly. When you contact us by email or phone, we receive the information you choose to share, such as your name, email address, phone number, and the contents of your message (for example, an order number).

Marketplace order information. When you purchase our products on Amazon.com, Amazon processes your payment and shares with us only the limited information needed to fulfill and support your order (such as order details and, where applicable, a shipping address). We never receive or store your full payment card details.

Automatically collected information. Like most websites, our hosting provider may automatically log basic technical data such as IP address, browser type, pages visited, and access times, used for security and site operation.

2. How We Use Information

• To fulfill, support, and communicate about orders;
• To respond to inquiries, requests, and customer-service issues;
• To handle returns, refunds, and warranty claims;
• To operate, secure, and improve the Site;
• To comply with legal, tax, and accounting obligations.

We do not sell, rent, or trade your personal information to third parties.

3. How We Share Information

We share personal information only in these limited circumstances:

• Service providers — such as marketplaces (Amazon), shipping carriers, and payment processors (e.g., Stripe), solely as needed to complete and support transactions;
• Legal requirements — when required by law, court order, or governmental authority;
• Business protection — to enforce our terms, prevent fraud, or protect the rights and safety of our customers and business.

4. Payment Security

All payments for our products are processed by established third-party payment processors (such as Amazon Payments or Stripe). These processors are PCI-DSS compliant. Prime Crests LLC does not store your credit card numbers or full payment credentials on its own systems.

5. Cookies

The Site is an informational website and does not use advertising or tracking cookies. Our hosting infrastructure may use strictly necessary technical cookies or logs required to serve and secure the Site.

6. Data Retention

We retain personal information only as long as necessary for the purposes described above, including meeting legal, tax, and accounting requirements, after which it is deleted or anonymized.

7. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or delete the information we hold about you, and the right to object to or restrict certain processing. To exercise any of these rights, contact us at support@primecrests.com. We will respond within a reasonable timeframe as required by applicable law.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.

9. Data Security

We use reasonable administrative and technical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.

11. Contact Us

For any privacy-related questions or requests, contact: